The paper does not have any deep contribution to the case study approach to software engineering research; however it does provide an easy paper for the start of understanding how case studies can be used in the research of software engineering.
They call a case study:
- an observational research method,
- a way to investigate a phenomenon in its context,
- applicable when there is no clear distinction between the phenomena and its context,
- have guidelines recently published by Runeson and Hoest [1]
Their six-step methodology is:
- Get Knowledge about the Domain
- Develop focus Questions/Areas
- Choice of Detailed Research Methods
- Data collection
- Data analysis and Alignment
- Valuation Discussion
[1] P. Runeson and M. Hoest, "Guidelines for conducting and reporting case study research in software engineering," Empirical software Engineering, vol. 14, no. 2, pp. 131-164, 2009.
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